Payment Methods
We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay. Simply enter your card details at checkout and your payment will be securely processed.
My payment was declined when paying with a credit\debit card, what should I do?
- Place your order again
If your payment was declined, you will need to place a new order. We cannot reinstate orders after a payment has been declined.
- Make the following checks
To help ensure your order is not declined when placing a new order, we recommend that you check the following:
Check your card details to make sure the information is correct, such as the expiry date.
Make sure you enter the security code correctly – this is the three digit number on the back of the card.
Your card issuer may have declined your payment – as they didn’t tell us why, it’s best to check with them or contact your bank.
If you have checked all of the above, try paying with another card or another payment method.
- Next steps
If your payment was declined via 3D Secure, you will need to contact your bank for more information.
If you receive an error message, please contact us with as many details of the issue as possible – including the error message you received, and we will resolve it as soon as possible.
Security and Privacy:
We prioritize your security. Our website uses advanced encryption to securely process your payment information. In addition, we comply with PCI-DSS standards to ensure that your data is protected while shopping.We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone, or the bank issuer requires additional interaction, either through fingerprint, two-factor authentication, or similar methods based on authentication factors. For more questions regarding the authentication, please consult your card-issuing bank for information.
Order Confirmation:
Once the payment is successfully completed, you will receive an order confirmation email. If it does not appear in your inbox, please check your spam or junk folder.
Phone: +86 158 6055 4073
Email: [email protected]
Company: Guangzhou Qijinghuang Trading Co., Ltd.
Company Address: Room 202, No. 6 Yunyuan Branch Street, Baiyun District, Guangzhou, China
Working Hours: Monday to Friday 09:00-18:00 (UTC+8)
On weekdays, we will respond to you within 24 hours
