Return Policy

1. In the event that you receive damaged or incorrect items, please take clear photographs and promptly contact our customer service. Depending on the situation, we may arrange a reshipment or provide a refund.
2. Before sending anything back, be sure to reach out to our customer service for the correct return address.
3. All products are eligible for a return or exchange within 30 days from the date you receive them.
4. You may drop off returns at your nearest post office or request a collection by calling the post office. Whether or not we cover the shipping fee depends on the reason for the return: if it’s our responsibility, we’ll reimburse you; if it’s due to personal reasons, we won’t.

Return Conditions

1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality issue or items are incorrect, please contact our customer service with some clear photos to show the problem. Once confirmed, return address will be send to you immediately.
   For below circumstances, customers could contact us for return or refund:

(1) Received wrong or damaged item(s)

(2) Received faulty item(s)

(3) Don’t like the item(s). (We do not reimburse the return shipping cost)

Return Process

To help avoid any unnecessary delays, please carefully follow our return procedure:

Contact Customer Service:

If you plan to return an item, get in touch with our customer service team and provide:

• Order number
• SKU number or product name
• Reason for returning

1. Our support team will reply to your request within 24 hours (on business days).
2. Ship Items to the Provided Address
   Once you receive the return address from us, please send the items back and provide us with proof of return, which should include the tracking number and a valid receipt.
3. Refund or Exchange
   As soon as we have received and inspected the returned item(s), we will notify you by email and immediately process the refund or exchange as requested.

Important Notice

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don’t include non-shevyn items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

1. -Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
2. -Your order will be fully refunded if it is cancelled before shipping.
3. We will NOT accept order cancellation request if the orders have been shipped.
4. -If parcels lost in transit, we will cover your loss by issuing a full refund
5. -If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
6. -If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
7. -Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
8. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
   
   How will customers get the return label?
   1.For defective products
   This happens when the product is incorrect, damaged by the carrier.
   Included in the package

   2.For customer remorse
   This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item.
   Included in the package

   Our contact information

   Tel : +86 158 6055 4073

   E-Mail : [email protected]

   Company:Guangzhou Qijinghuang Trading Co., Ltd.

   Company Address : Room 202, No.6 Yunyuanzhi Street, Baiyun District, Guangzhou City, Guangdong Province, China

   Working Time : Mon – Fri 09:00-18:00(UTC+8)

   On the business day, we will back to you within 24 hours